These Terms & Conditions govern the Swiggy Stars Loyalty Program on Swiggy Instamart, managed by Twid. Please read them carefully before participating in the Program.
1. Definitions
“Swiggy Instamart” refers to Swiggy Instamart Private Limited, a private limited company, including its affiliates, successors, and assigns.
“Twid” refers to the program management partner operating the loyalty infrastructure.
“Program” means the Swiggy Stars Loyalty Program applicable on Swiggy Instamart.
“User” / “Member” means a customer enrolled in the Program.
“Swiggy Stars” means the reward points issued under the Program.
“Swiggy Stars Account” means the account where a User’s Swiggy Stars are accumulated and redeemed.
“Transaction” means any eligible order placed on Swiggy Instamart.
“Earn” means accumulation of Swiggy Stars.
“Burn” / “Redemption” means utilisation of Swiggy Stars.
“Partner” means third-party merchants enabled via Twid for redemption.
“Platform” means the Swiggy Instamart app, website, or partner interfaces.
2. General Conditions
Participation in the Program is voluntary. By participating, the User agrees to these Terms.
Swiggy Instamart and Twid reserve the right to modify, suspend, or terminate the Program at any time without prior notice.
Swiggy Stars are non-transferable, non-refundable, and cannot be exchanged for cash.
The Program is managed by Twid in association with Swiggy Instamart. Ownership of Swiggy Stars rests solely with Swiggy Instamart and/or Twid.
Swiggy Instamart is not responsible for partner service failures, technical issues, or delays in earning or redemption.
Partner services are governed by their respective terms and conditions.
3. Enrolment
Enrolment may be automatic via the Swiggy Instamart app or during eligible transaction journeys.
Swiggy Instamart or Twid reserves the right to approve, reject, or suspend any account at its discretion.
4. Earning of Swiggy Stars
Users can earn Swiggy Stars on eligible Swiggy Instamart transactions:
Earn rates may vary based on campaign constructs (including month-based or transaction-based structures).
Campaign-specific earn rates (e.g., 1%–2% of order value) may apply.
Applicable only on transactions meeting a minimum order value of ₹200.
Swiggy Instamart may introduce boosters, streak rewards, or limited-period campaigns at its discretion.
5. Conversion Ratio
Earn: ₹1 = 10 Swiggy Stars
Burn: 10 Swiggy Stars = ₹1
No fractional points will be issued.
6. Redemption of Swiggy Stars
On Swiggy Instamart Platform: Users may redeem Swiggy Stars on eligible transactions, subject to applicable campaign rules and limits.
On Partner Platforms: Redemption is allowed on select non-competing merchants. Users may redeem up to a defined percentage of total earned Swiggy Stars externally (as specified in campaigns). Redemption availability and limits may vary by partner.
Swiggy Stars may be auto-applied at checkout for eligible Users.
7. Partner Ecosystem
Redemption may be enabled via Twid-integrated partners.
Swiggy Instamart reserves the right to add, remove, or modify partners and categories at any time.
Swiggy Instamart is not liable for partner product/service quality, fulfillment, or delivery issues.
8. Credit, Validity & Expiry
Swiggy Stars will be credited post successful order completion.
Swiggy Stars are valid for 90 days from the date of accrual unless stated otherwise.
Expired Swiggy Stars will lapse automatically and cannot be reinstated.
Additional expiry or usage rules may apply for promotional campaigns.
9. Fraud & Misuse
In cases of suspected fraud, abuse, or system manipulation, Swiggy Instamart and Twid reserve the right to:
Reverse earned Swiggy Stars
Cancel transactions
Suspend or terminate user accounts without prior notice
10. Account & Data Usage
Users consent to data collection, behavioural tracking, and personalised communication.
Communication channels may include WhatsApp, SMS, Email, and App notifications.
11. Termination
Swiggy Instamart may terminate the Program or a User’s participation at its discretion.
Upon termination, accumulated Swiggy Stars may expire immediately or within a defined timeframe.
12. Limitation of Liability
Swiggy Instamart shall not be liable for:
Any indirect or consequential losses
Partner-related issues
System downtime or technical failures
13. Governing Law
These Terms shall be governed by the laws of India and subject to the jurisdiction of courts in Bengaluru, India.
14. Communication & Marketing Consent
Users agree to receive promotional communications, behavioural nudges, and lifecycle messaging related to the Program.
15. Customer Support
For queries, support, or grievances, users may contact: support@twidpay.com
16. Program Ownership
This Program is managed by Twid in association with Swiggy Instamart Private Limited.